--- title: "FAQs" description: "Answers about booking, arrival, apartments, your stay, and summer and winter in the Zillertal valley." language: "en" lastmod: "2026-10-28" canonical: "https://www.dieaussicht.at/en/faqs/" source: "generated" generator: "TYPO3 si_llms_txt" --- Service # Frequently Asked Questions Everything you need to know about your stay – and if there’s anything missing, just give us a call. All questions ## All Questions & Answers ### How can I book? Either directly via the ‘Book’ button, or with no obligation via the enquiry form, by email or by telephone. ### Where do I check in for DieAussicht? Check-in takes place at the Posthotel Zell am Ziller, Rohrerstraße 4, 6280 Zell am Ziller. There, you will be given all the important information you need for your stay. You will then continue on to DieAussicht, where you can settle into your accommodation. Directions on Google Maps: ### Booking Your booking will be confirmed upon receipt of a deposit of 30 per cent of the total amount, excluding all additional charges and local taxes. ### How do I cancel? Free of charge up to 30 days before arrival; after that, tiered rates apply – see the [booking details](https://www.dieaussicht.at/en/booking-information/ "Buchungsinfos") for further information. ### Is there a minimum stay? Three nights in the low season, seven nights in the high season (Saturday to Saturday). ### How do I find the house? Göttstätt 346 b, 6283 Hippach – the access road is cleared all year round and easily accessible by car. ### Are there any parking spaces? Yes, each flat has its own parking space allocated directly next to the building. ### Can I travel by train? Yes, as far as Jenbach and then on to Hippach on the Zillertalbahn. ### How many flats are there? Two: the Christina flat and the Luise flat, each measuring 120 m². ### Are bed linen and towels included? Yes, everything will be ready on arrival. ### What are the check-in and check-out times? Check-in from 3.00 pm, check-out by 10.00 am. ### Are pets allowed? Pets are welcome. Price: €25 per day. ### Is there a charge for the final clean? Yes, once per stay – the amount is stated in the booking details. ### Where do the walking trails start? Right on the doorstep – meadow and woodland paths lead uphill from Göttstätt. ### Can bikes be stored safely? Yes, in the lockable ski and bike room, which has charging facilities. ### How far is it to the ski resort? About 10 minutes by car to the Mayrhofen valley station. ### Is there a ski storage room? Yes, with ski boot dryers. ### Is the access road cleared in winter? Yes, every day. Winter tyres are still recommended, however. ### Is there a sauna? Yes, the [Luise apartment](https://www.dieaussicht.at/en/vacation-homes/holiday-house-luise/ "Appartement Luise") has its own Finnish sauna, which can accommodate 4 to 6 people – ideal for relaxing after an active day in the mountains. ## Your break with a view. [Book now](https://booking.dieaussicht.at/en) [Send enquiry](https://www.dieaussicht.at/en/contact/) [+43 5282 22361000](tel:+43528222361000)